Online Business Management Services
We manage online based businesses, including the day-to-day management of projects, operations, metrics and team.
Project Management
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Set and manage project expectations with all internal stakeholders
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Define the overall scope of the project
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Establish and manage project processes
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Prioritize tasks of the project
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Create and continuously update the project documentation
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Ensure project tasks are executed and reviewed within predefined scope
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Coordinate and track various projects through their entire lifecycle
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Deliver projects on time ensuring quality standards are met
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Provide status reports to executives/owners
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Highlight potential risks and act proactively to resolve issues
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QA all project deliverables
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Manage projects through KPIs
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Continuously follow up on project risks and opportunities
Team Coordination
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Manage team workload and tasks
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Organize and lead team meetings
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Facilitate communications among all team members
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Mentor, motivate, and supervise team members
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Partner with all team members to ensure work can be completed according to demands
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Ensure all team members are equipped with the material and/or information they require to complete their tasks
System and Process Management
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Audit of current processes, programs + systems
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Creation of, editing of, and management of SOPs
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Optimization + integration of systems and processes
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Organization and management of task management system
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Management of email campaign strategy
Client Coordination & Communications
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Act as main point of contact for customers
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Client onboarding
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Client offboarding
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Inbox Management
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Lead Captures + Management
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Coordinate with clients to answer questions, communicate deadlines, etc.
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A focus on customer satisfaction
Business Administration Management Support
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Inbox Management
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Calendar + Schedule Management
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Business Strategy Sessions + suggestions for improvement of processes success